Terms and Conditions

For any queries about your order, or for information about a product, please contact us on 01761 473120 or retail@theros.org.uk.

Terms and conditions

Please ensure you have read, understood and accepted our terms and conditions before placing your order. We are not able to proceed with your order until you have acknowledged these.

When placing your order, ensure all addresses and contact details are clear, complete and accurate.  We cannot be responsible for late or non-delivery where the delivery address is inaccurate or incomplete.

On completion of your online order, you will be sent a confirmation email notifying you that your order has been received and processing will begin.

Before buying Everyday Living products, we suggest you speak to your healthcare professionals to check that the equipment is suitable for you.

Our liability relating to any parcel is limited to the invoice value of the parcel. Royal Osteoporosis Society cannot be responsible for any unforeseen consequences of floods, strikes, labour disputes, riots or civil disturbances.

We currently do not accept payment by American Express.


Every care is taken to ensure that all descriptions on the website are correct. We try to show the colours of our products as accurately as possible.

However we cannot guarantee that goods will look the same due to product availability and the nature of digital images shown on different browsers and computer monitors.

Data protection

We will only use your personal details to fulfil your order and, with your consent, to send you updates about the work of the charity.    

The privacy of all our customers is extremely important to us and we assure you that no personal information is sold, traded or given to any other company. We adhere to the Data Protection Act 1998.  Your data and information will be collected, stored and processed in accordance with our privacy policy which can be found here: Privacy Policy.

VAT Exemption

By ordering products that are exempt from VAT you are declaring that you are eligible and confirming that you have read the VAT declaration information before placing your order.  By placing an online order for a VAT exempt product you are declaring your eligibility.  There are penalties for making false declarations.

Availability of goods

Please order early to avoid disappointment as delivery is subject to availability. Under normal circumstances all goods on your order will be dispatched in full.

If, however, an item is out of stock we will advise you by phone or email and endeavour to supply the item as soon as possible. Alternatively, our customer team will contact you to discuss a replacement or refund.

Royal Osteoporosis Society is a registered charity.  Registered charity No. 1102712 in England and Wales and No. SC039755 in Scotland. Registered company No. 4995013. Registered address Camerton, Bath, BA2 0PJ.

Royal Osteoporosis Society Trading Ltd covenants its taxable profits to Royal Osteoporosis Society.