Customer Service

About us

We’re proud to be the only UK-wide charity dedicated to improving the prevention, diagnosis and treatment of osteoporosis. With more than 30 years of expertise and experience behind us, we are committed to helping keep the nation’s bones stronger for longer. We provide vital information and fight for faster diagnoses. And we speak up for those affected, because so often they’re not recognised, not listened to and are denied the support they need to live a life free from pain. Osteoporosis is not ‘just one of those things’. Driving research for the development of new medications and treatments – we are determined to find a cure. 

Few people in the UK really understand what osteoporosis is. Even fewer understand the true extent of the impact it has on lives; robbing those affected of self-confidence, reducing independence and making everyday activities a challenge. That’s why we work to raise awareness among medical professionals, policymakers and society as a whole. Because only by collectively prioritising bone health will we reduce the number of people whose days are destroyed by this debilitating condition. By placing our beneficiaries at the heart of everything we do, we not only help improve today but provide a better tomorrow.

We dream of a future without osteoporosis. And we won’t stop until it’s a reality.

Would you like to know more ?

Royal Osteoporosis Society,
Camerton
Bath
BA2 0PJ

General Enquiries

Tel: 01761 471 771
Email: info@theros.org.uk

Contact Us

If it’s about your online order

Please call our customer care team on 01761 473120 or email retail@theros.org.uk.

Please be aware that this number is not monitored 24 hours and you may have to leave a message.  You can expect a response within 48 hours.

Helpline

If you have a question about osteoporosis you can call our Helpline.  This service is provided by nurses with specialist knowledge of osteoporosis and bone health. They can provide you with a personal reply backed up by information provided in electronic or printed format.

You can call 0808 800 0035 - It's now free from all UK Landlines, Mobiles and Call boxes. 

You can email nurses@theros.org.uk for a private reply. Please allow up to 5 working days to hear back from us.

You can write to the nurses at the Royal Osteoporosis Society, Camerton, Bath, BA2 0PJ.